Important: Proof of Purchase / Billing Information
At this time, our shop is operated by a private individual and is not yet a registered business.
Therefore, we are unable to issue VAT invoices (faktura VAT).
If you require a bill or receipt (rachunek) confirming your purchase, we will be happy to provide one on request.
Once the shop becomes officially registered, full invoices will be available for all orders.
Returns, Cancellations & Refunds
We understand that sometimes things don’t work out. Whether you’ve changed your mind or something’s not quite right, here’s everything you need to know about cancelling your order, making returns, and receiving refunds.
This policy applies to all orders placed through our online shop and is based on applicable Polish consumer law and EU consumer protection regulations.
Cancelling Your Order (Right to Withdraw)
As a consumer in the EU, including Poland, you have the legal right to cancel your online order within 14 calendar days of receiving your goods — without giving any reason.
This is known as your right of withdrawal (Polish: prawo odstąpienia od umowy). To complete your return, we require a proof of purchase.
How to Cancel
To cancel your order, please send us a clear statement by email or post within 14 days of receiving your order.
You can contact us via:
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Email: [hsphr.art@gmail.com]
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Post: Hespher
Zielna 29c/11
Wrocław, 51-313, POLAND
To help us process your request quickly, please include:
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Your full name
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Order number
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Date you received the order
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A brief note saying you wish to cancel your purchase
You can also use the model withdrawal form provided at the bottom of this page, but this is not required.
When to Return the Goods
Once you notify us of the cancellation, you must return the item(s) to us within 14 calendar days from the day you inform us.
What Can Be Returned?
You can return any standard, non-personalised products as long as:
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They are unused and in resaleable condition
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You are within the 14-day cancellation window
Exceptions – What Cannot Be Returned
The right to cancel does not apply to:
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Custom-made or personalised items (e.g. greeting cards printed with your text or name)
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Items unsealed after delivery that cannot be returned for hygiene reasons (e.g. unsealed clothing worn against the skin)
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Products that are damaged or used beyond what is necessary to check them
If you’re unsure whether your item qualifies, contact us before returning.
Who Pays for the Return?
If you cancel your order under the 14-day withdrawal right, you will need to cover the cost of returning the item(s) to us.
Please send your returns to:
Hespher
Zielna 29c/11
Wrocław, 51-313, POLAND
We strongly recommend using a tracked or registered shipping service. You are responsible for the goods until they arrive back with us.
When Will You Receive Your Refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and:
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Refunds will be issued to the same payment method used for your original order
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We will issue the refund within 14 days of receiving the returned goods
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If you chose a more expensive delivery option (like express shipping), we will refund only the standard delivery cost
If the items are damaged, incomplete, or show signs of use beyond what is necessary to inspect them, we may reduce your refund accordingly
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We may delay your refund until:
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We receive the returned item(s), or
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You provide proof of return shipment (e.g. a tracking number) — whichever comes first.
We Don’t Offer Subscriptions
Please note: we do not offer subscription services or automatic renewals. Every order placed through our shop is a one-time purchase only.
Optional: Model Cancellation Form (Wzór formularza odstąpienia)
If you prefer, you may use the model form below to cancel your order, but it’s not required.
[Fill in and send this only if you wish to cancel the contract]
– To: Hespher, [hsphr.art@gmail.com] , [Zielna 29c/11, Wrocław, 51-313, POLAND]
– I hereby give notice that I withdraw from my contract of sale of the following item(s):
– Ordered on: ___ / Received on: ___
– Order number: __________
– Name of consumer: __________
– Address of consumer: __________
– Signature of consumer (if sent on paper): __________
– Date: __________
Need Help?
If you have any questions about cancelling, returning, or refunding your order, feel free to get in touch with our customer service team:
This is a sample page.